CX Delivery Specialist

CX Delivery Specialist

Location : Nedbank Johannesburg, Gauteng, South Africa

Closing Date : 07 November 2025

Job Purpose : Design customer and end‑user‑centred experiences across all products, services and channels to deliver value to customers and employees, drive business value, and align with the organisation’s strategic intent. Measure client journey thresholds and initiate fixes to improve the overall client experience.

Job Responsibilities

• Map the as‑is experience to uncover short‑term improvements and enhance the client journey.
• Apply best practice and standardised methodologies and toolkits across the business units.
• Collaborate with stakeholders across the business to execute on the CX methodology.
• Identify fixes to improve the CX while working collaboratively with stakeholders.
• Run workshops with stakeholders to develop the desired customer experience for new initiatives and align with business objectives.
• Take an active interest in developing the Bank’s Digital, Innovation Design and Customer Experience methodology.
• Collaborate on the development of wireframes to meet the objectives of the proposed journey.
• Understand the competitor landscape to ensure industry best practices are leveraged.
• Provide feedback and recommendations to senior business stakeholders to create a better client and employee experience.
• Ensure the client journey meets Conduct and Communication standards and complies with regulatory requirements.

Essential Qualifications

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Management and Manufacturing

Contact : Please contact the Nedbank Recruiting Team at .

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