Implementation Project Manager - North America North America or

Are you an energetic and dynamic Project Manager with contact center experience seeking an exciting opportunity? Picture yourself joining a fast-paced and innovative tech start-up that has a global strategic partnership with AWS. We are experiencing remarkable growth and momentum with our clients and partners, and we need a talented Implementation Project Manager like you to lead and execute implementations for new customers.

This is your chance to make a real impact, have a blast, and be part of our exciting journey as we transform the customer experience landscape.

At Local Measure, we are revolutionizing customer experience with our next-generation CCaaS platform, trusted by some of the world's most renowned brands. As a passionate and close-knit team of 50+, we have offices in Sydney, Singapore, Amsterdam, Cape Town, Detroit, and Miami. Our all-star line-up of investors, advisors, and senior executives means you will learn and grow with the best.

We are a values-driven organisation, and our eight Core Values keep us aligned and motivated every day :

• Zero Ego : We’re all equal players. Anyone can have an idea and everyone’s opinion gets a shot.
• Think Like A Customer : We want our customers to thrive. Our #1 commitment is to their success.
• Own It : If you have a good idea, run with it. The ball is in your court, ace it.
• Punch Above : Our size doesn’t hold us back. We’ll go against anyone and outperform on agility and skill.
• Have Grit : We strive to win. We are scrappy, resourceful, and determined.
• Laugh Out Loud : Laughter is always heard around our offices. Don’t underestimate the value of a one-liner.
• Build Each Other Up : The whole is greater than the sum of its parts. We help each other out and celebrate as a team.
• Do The Right Thing : We are responsible for what we put into the world. We play by the rules, even when it’s easier not to.

About You :

Are you a vibrant and dynamic Project Manager with experience in the contact center industry? Do you enjoy taking ownership, collaborating cross-functionally, and leading projects that deliver innovative CCaaS (Contact Center software) solutions? If you're an effective communicator, an organized problem-solver, and eager to contribute to the success of an industry-leading company, then Local Measure has an exciting opportunity for you!

As an Implementation Project Manager at Local Measure, you will play a pivotal role in establishing our Engage for Amazon Connect product as the go-to CCaaS solution. We're seeking an organized and adaptable individual who can combine their project management expertise with a passion for contact center and Customer Experience. Your exceptional organizational skills and formalized approach to project management will be key to your success in this role.

Key Responsibilities :

Required Skills & Experience :

Nice-to-Have Experience / Certifications :

This position can be remote, but candidates must be based in North America and be prepared to serve Americas-based clients during business hours. Applicants for employment must have valid work authorization that does not and / or will not in the future require sponsorship.

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