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Portuguese Customer Support

Portuguese Customer Support

Outsource-X South AfricaCape Town, Western Cape, South Africa
23 days ago
Job description

Overview

Portuguese Speaking Customer Support Agent for Outsource-X South Africa. UK-based SaaS client with a dynamic, staff‑wellbeing‑focused environment. You will join a multinational team, collaborating with colleagues speaking French, Portuguese, Dutch, Portuguese, and English.

Responsibilities

  • Manage incoming client contacts and escalations with compassion and proactivity to prioritize needs and provide tailored solutions.
  • Process both client-generated and internal service request tickets within specified delivery times.
  • Provide administrative support to certify client details and correct any information in our stakeholder’s client database.
  • Be flexible to take on additional tasks as directed by the Team Leader.

Requirements

  • Minimum 1–2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
  • Portuguese language proficiency at Level C1 / C2.
  • English language proficiency at Level B2.
  • The position is in-office.
  • Office location : Somerset West, Western Cape.
  • Working Hours : 09 : 00 – 18 : 00, Mon – Sun (Shift Rotation).
  • Job Details

  • Employment type : Contract
  • Job function : Other
  • Industries : Outsourcing and Offshoring Consulting
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    Customer Support • Cape Town, Western Cape, South Africa

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