Customer Success Manager, Portuguese Speaking

Overview

About the Role :

Grade Level (for internal use) :

You will be part of the EMEA Customer Success team within the Customer Excellence group at Commodity Insight (CI). The team focuses on value, trust and delight by ensuring smooth onboarding, education and enablement of customers with our solutions. Through proactive and reactive customer engagement, the team develops trust and relationships with clients focusing on their needs and goals.

Responsibilities and Impact

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Onboard customers promptly and conduct remote and in-person training sessions to educate customers on products and services, tailoring sessions to customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
• Monitor customer usage data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor providing insights and recommendations to enhance customer experience and success; be the voice of the customer to drive improvements.
• Cross-functional collaboration : innovate and partner across functions to create seamless elevated customer partnerships with the Commercial team to drive alignment and customer success plans.
• Proactive Support : anticipate customer challenges and address them before they arise or escalate as needed.
• Continual Learning : stay updated on select industry / market / regional trends and product developments to enrich customer engagements.
• Promptly and accurately capture customer engagement activities in Gainsight / Salesforce.

What Were Looking For

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value. We connect thought leaders, market participants, governments and regulators to co-create solutions that drive progress. S&P Global Commodity Insights covers oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE : SPGI). S&P Global provides credit ratings, benchmarks, analytics and workflow solutions across global markets. We help leading organizations navigate the economic landscape so they can plan for tomorrow today.

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, and technology—the right combination—can unlock possibility and change the world. We transform data into Essential Intelligence to help organizations make an impact.

Our People

We are a global team of over 35,000 people who bring curiosity and a broad perspective to understand nuances and drive progress. We are committed to a more equitable future and to helping customers find sustainable ways of doing business.

Our Values

Integrity

We focus on powering global markets, acting with integrity, fostering discovery, and collaborating with customers to achieve shared goals.

Benefits

We take care of you so you can take care of business. Our benefits include :

For more information on benefits by country, visit the Hiring and Opportunity page at S&P Global.

Compliance & Notices

Recruitment Fraud Alert : If you receive messages from unfamiliar domains, report them. S&P Global never requires payment for job applications or pre-employment steps. See guidelines for reporting suspicious activity.

Equal Opportunity Employer : S&P Global is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other status protected by law. If you need accommodation during the application process, please email us.

Required Experience : Manager

Key Skills : Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

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