Customer Success Manager

Overview

Our client is a modern feature-rich full-cycle insurance policy administration system designed for insurers MGAs and brokers seeking to optimise their processes accelerate product launches and enhance connectivity. Their cloud-based no-code platform transforms the administration of insurance delivering a seamless user experience across policy claims and billing functions.

Role Overview

The Customer Success Manager (CSM) plays a critical role in ensuring that clients derive maximum value from our clients solutions and services. The CSM is responsible for developing trusted long-term relationships by aligning their support efforts with each clients business objectives and operational priorities.

The key focus of the role is to support delivery proactive service management and strong client engagement while identifying and raising opportunities for further enhancement of services and solutions.

Job Type : Full Time / Permanent

Location : Stellenbosch Cape Town

Workplace : Hybrid (2 days in office)

Requirements

• Prior experience in a client-facing support or account manager role preferably within a software or technology environment.
• A strong understanding of support delivery frameworks or service-level agreement management.
• An understanding of Agile delivery models and sprint-based planning
• Hands-on experience with ticketing and collaboration tools (for example Jira and Confluence)
• Proficiency in Microsoft Office specifically Word Excel PowerPoint and Teams
• Prior experience in insurance or financial services environments will be an advantage but not a minimum requirement.
• Monthly onsite visits at clients offices will be required which may include some national travel.
• You have excellent interpersonal and communication skills which enable you to effectively engage and build professional relationships with a range of internal and external stakeholders.
• A composed and professional individual you inspire confidence and trust in the stakeholders you engage with.
• You are solutions-oriented with good conflict management and negotiation skills.
• You are resilient and adaptable to change.

Responsibilities

Build and maintain client relationships

Client support planning

Client engagement and retention

Support Service and efficiency

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

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