Customer Success Manager

Are you a relationship-builder with a passion for helping customers thrive? We’re looking for a Customer Success Manager to join our growing team and be the voice of the customer within our company.

• ? What You’ll Do
• ? Develop and manage onboarding journeys using the new CRM tool
• ? Build strong relationships and ensure customer satisfaction
• ? Identify upsell opportunities and reduce churn
• ? Act as a trusted advisor and go-to contact
• ? Collaborate with Sales, Product & Support teams
• ? Leverage CRM data to identify customer trends, churn risks
• ? Design and implement scalable lifecycle programs (eg. email touchpoints, automated journeys) informed by CRM analytics
• ? Collaborate with Marketing and Sales to ensure consistent messaging and seamless customer handoffs
• ? Additional information will be discussed during the interview process
• ? What We’re Looking For
• ? 2+ years in Customer Success or Account Management
• ? Excellent communication and problem-solving skills
• ? Tech-savvy with CRM experience (e.g., HubSpot, Salesforce)
• ? Empathy, patience & a customer-first mindset