Customer Success Manager

Overview

Oxford University Press is in search of a Customer Success Manager whose primary responsibility is to collaborate with customers and ensure they maximize the benefits of using Oxford’s products and services, as part of the Education Division. This involves engaging with customers (schools) after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.

The successful candidate will primarily support international schools in Africa, Europe, the Middle East and Latin America. Due to the global nature of this role, we are looking for someone who can work part of their regular weekly schedule during core Latin America business hours (between 14 : 00-21 : 00 SAST). The specific working pattern can be discussed with the International Customer Success Lead during the application process.

This is an exciting time to be joining a knowledgeable, mission driven and award-winning team.

The Customer Success Manager will report to the Customer Success Lead . This post is based in Goodwood, Cape Town with the option of hybrid working for the right candidate.

Responsibilities (Principal Accountabilities)

• Make impact through customer health by coordinating cross-functional teams to ensure customers receive an excellent and consistent post-sale experience.
• Drive customer value and revenues by partnering with customers to identify opportunities to improve impact through existing or new services.
• Data capture and input – collaborate with customers by using data to improve OUP knowledge and the ability to support the customer through support activities and the introduction of impactful products and services.
• Collaborate and drive support activity through a deep understanding of the customer’s needs.
• Develop product and market knowledge by establishing a deep understanding of OUP’s products and services.
• Reporting – provide updates on trends, opportunities and product feedback.
• Represent OUP across the international landscape, furthering OUP’s global mission, and operating OUP International School business with high standards of professional and ethical business practices in line with OUP’s values and code of conduct.

Qualifications and Experience

Oxford Offers

Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post in its International Sales department. The position is based in Goodwood, Cape Town.

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