Client Success Manager

As a Client Success Manager, you’ll be the key point of contact for a portfolio of enterprise clients, ensuring they achieve maximum value from their programs and solutions. This role is ideal for someone with strong customer engagement skills, proven account management experience, and a passion for building trusted, long-term partnerships. You’ll manage post-sales relationships, drive adoption, and identify opportunities for retention and growth..

Duties :

• Act as the primary contact for all client-related matters and ensure consistent, high-quality engagement
• Manage program implementation, deployment roll-outs, and client experience against agreed goals
• Collaborate with cross-functional teams on pilots, new deployments, and program performance reviews
• Build and maintain strong client relationships with stakeholders across multiple levels
• Support clients in setting and achieving critical goals, KPIs, and risk-mitigation strategies
• Forecast and track account metrics, providing accurate reporting and insights
• Identify opportunities for client growth, upselling, and improved adoption
• Troubleshoot, resolve issues, and recommend solutions to enhance client success
• Ensure accurate documentation, training, and knowledge-sharing across client programs

Requirements :

Grade 12 (Matric) minimum

5–10 years’ experience in customer service, client success, or account management

Exposure to the logistics, transport, or risk management sector is advantageous

Relevant degree, diploma, or higher certificate preferred

Customer-focused with strong problem-solving abilities