L2 Technical Support Engineer
Boardroom AppointmentsWorkFromHome, Western Cape, South Africa30+ days ago
Job descriptionProvide Tier 2 (L2) support to customers, including researching, diagnosing, troubleshooting, and resolving incidents related to Kubernetes / OpenShift / Rancher and VMware Tanzu technical issues. Engage with customers directly, demonstrating excellent verbal and written communication skills. Work effectively under pressure, particularly during critical (P1) incidents, to ensure timely resolution and customer satisfaction.
About the job L2 Technical Support Engineer
Remote Position
- Proficiency in Kubernetes, Docker, and containerization.
- Experience with Terraform and Ansible.
- Proficiency in scripting languages such as Bash and Python.
- Strong expertise in Linux systems.
- RHCE certification is mandatory.
- CKA certification is mandatory.
Responsibilities
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Technical Support Engineer • WorkFromHome, Western Cape, South Africa
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