Customer Support Specialist

Overview

Customer Support Specialist

SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.

Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.

Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we\'re people first, employees second, and our Customer Support Team enables us to reflect this daily.

Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you\'re still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.

Responsibilities

• Offering support through phone, email, and live chat to ensure customers get the help they need
• Delivering system guidance to users navigating our platform
• Digging deeper into customer queries to understand and address their concerns effectively
• Guiding customers to the right Help Site resources for quick, self-service problem resolution
• Ad hoc tasks as and when needed

Preferred Experience

Required Qualifications and Skills

What’s in it for you?

Hiring Steps

SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.

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