Customer Engagement Lead - 15127

Overview

Join to apply for the Customer Engagement Lead - 15127 role at Somewhere .

Location and Time

Location : Remote (South Africa, Latin America, Philippines)

Time : US Eastern Time

Hours : ~30 hrs / week to start (remote), with flexibility for afternoon / evening ET; likely to scale to 40 hrs as scope grows

Employment

Employment Model : Direct Hire (offshore independent contractor through an EOR / payroll partner such as Multiplier or Deel)

Salary

Salary : $1200- $1600 (salary offered will depend on level of experience)

Responsibilities

• Frontline Support : Answer inbound calls / emails (RingCentral) from new and existing families; guide enrollments, re-enrollments, absences, drops, and schedule changes.
• Scheduling & Records : Coordinate with pool-deck staff; maintain accurate family records in Jackrabbit and related systems.
• Engagement & Retention : Track retention, churn, LTV and response / answer rates; run simple CRM / email nudges (HubSpot or similar) to drive continuity and referrals.
• Parent Feedback & Programs : Collect reasons for exit / misses; propose improvements; run referral / loyalty initiatives.
• Channels Expansion (as hours scale) : Manage SMS / WhatsApp and social DMs for quick parent comms; help with light community building.
• Voice of the Parent : Surface recurring pain points; recommend process fixes; assist onboarding / training as the team grows.

Hard Skills

Soft Skills

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr