IT Support Engineer - Level 3

About the job IT Support Engineer - Level 3

As an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests. Directly resolves tickets and implements solutions suited to technical skills and abilities

Technical Qualifications (Minimum 6 years of experience) :

• Microsoft 365 Business Premium applications (Teams, ATP, etc.)
• PowerShell scripting
• Windows Server / Virtualization setup, troubleshooting, and administration
• Active Directory administration and planning
• Group Policy administration and troubleshooting
• Cloud services migrations, configuration, and administration (mail, file sharing, backup, etc.)
• Cisco network configuration and support
• LAN / WAN and wireless architecture troubleshooting
• Remote access and VPN troubleshooting and configuration
• Windows and Mac OS support and management
• Outlook, Exchange email, and related support
• MS Office (PC & Mac) usage and troubleshooting
• Malware and virus remediation
• Mobile device support (Android and iOS)
• Printer installation and troubleshooting

Other Skills / Qualifications :

Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm / 4pm-12am)

Apply via the link or send your updated CV to

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