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System Business Analyst

Hire ResolveCape Town, ZA

24 days ago

Job description

Job title : System Business Analyst

Job Location : Western Cape, Cape Town

Deadline : November 06, 2025

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Job Description

An established retail and FinTech organization is seeking a System Business Analyst to support its Financial Services (VAS) and Cellular business areas in Cape Town, Western Cape . The successful candidate will act as the interface between Systems Teams, Business, and 3rd Parties, diagnosing problems, proposing solutions, and executing action plans.

Responsibilities :

Serve as the primary liaison between business units, systems teams, and third-party vendors.

Diagnose problems, propose improvements, and execute action plans for business and system processes.

Elicit, document, and maintain Business Requirement Specifications (BRS / BRD).

Analyse and optimise business processes within VAS & Cellular operations.

Support implementation, integration, and maintenance of FinTech solutions and cloud-based applications (SaaS).

Conduct testing setup, management, and execution to ensure quality system launches and maintenance.

Provide training, technical support, and change management guidance to end-users.

Collaborate with IT and third-party providers on system architecture, integration, and enhancements.

Apply SDLC management, change control, and defect management principles.

Develop business reports, dashboards, and analytics tools to support decision-making.

Use modelling techniques (UML, BPMN, flowcharts) for process mapping and system documentation.

Ensure compliance with POPIA and data protection standards.

Identify opportunities for FinTech-driven process improvements and risk mitigation.

Requirements

Grade 12 / Matric

Relevant Degree or Higher National Diploma (IT, Computer Science, System Design, Management Science, Business Studies, Information Systems, Business Analysis)

Project Management Diploma / Certificate preferred

Minimum 3 years in FinTech or financial services

±5 years in apparel retail systems with exposure to : VAS & Cellular business processes

Process optimisation and improvement

Eliciting and documenting BRS / BRD

IT and 3rd party collaboration

Testing setup, management, and execution

Project management (leading and motivating teams)

Training and change management

Business-as-usual systems support

System architecture understanding (integration / technical competencies)

UML modelling : context diagrams, workflows, BPMN, use cases

Test execution for digital product launches and maintenance

Basic Oracle / SQL skills

Waterfall & Agile methodologies

PMBOK / BABOK principles

Software Development Lifecycle (SDLC) management

Change control and defect management principles

System integration (ERP & non-ERP)

Cloud-based SaaS applications

FinTech solutions and eCommerce system integration

Data analysis and reporting (quantitative & qualitative)

Business reporting and dashboard building

Microsoft Suite (Intermediate–Advanced)

POPIA and data protection principles

UI / UX principles

Process mapping tools (e.g., Draw.io)

Deadline : 6th November,2025

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System Analyst • Cape Town, ZA

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