Collections Strategy Manager

SUMMARY

Are you the kind of strategist who sees opportunity in every overdue payment? We’re looking for a Collections Strategy Manager who thrives on driving performance, using data to tell powerful stories, and transforming challenges into smart solutions. This isn’t just about chasing numbers — it’s about leading innovation in credit recovery, campaign strategy, and performance optimisation. If you can turn analytics into action, this is your next big move.

POSITION INFO

Join a dynamic, data-driven financial organisation that’s all about designing smarter ways to manage collections and recoveries. You’ll play a key leadership role — building and executing strategies that drive profitability, efficiency, and long-term customer value.

This role blends analytics, leadership, and creativity. You’ll shape new models, design optimisation strategies, and collaborate with high-performing teams to make real business impact. Expect to work across data science, operations, and — leading initiatives that directly move the needle.

If you’re passionate about data, strategy, and results — and love the rush of solving complex credit challenges — this one’s for you.

Key Responsibilities

• Lead the design and implementation of advanced collections and recovery strategies.
• Build, test, and optimise models across the collections lifecycle.
• Analyse portfolio performance and identify actionable insights for continuous improvement.
• Partner with BI teams to design dashboards and drive data-led decision-making.
• Use champion / challenger testing to refine portfolio strategies.
• Mentor and guide operations to embed data-driven methods into daily processes.

Job Experience and Skills Required

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