Collections Analyst

MeltwaterCape Town, ZA

8 days ago

Job description

Job title : Collections Analyst

Job Location : Western Cape, Cape Town

Deadline : November 28, 2025

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What We’re Looking For :

We're actively seeking a Collections Analyst to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts receivable process, ensuring the prompt collection of outstanding debts. As a Collections Analyst, you'll collaborate closely with internal stakeholders and external clients to resolve payment discrepancies, minimize losses from bad debts, and cultivate positive relationships with customers. This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the collections process forward and fortify the company's financial stability.

Its more than just a job title here. We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasizing collaboration. In this environment, achievements are lauded, and setbacks are viewed as valuable opportunities for growth. Join us in crafting a nurturing, growth-oriented atmosphere where you'll have the opportunity to excel in all aspects of your life!

What You’ll Do :

Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos.

Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies.

Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances.

Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution.

Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow.

Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns.

Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends.

Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes.

Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts.

What You’ll Bring :

Bachelor’s degree or above in Accounting, Finance, Business Administration, or related field.

2+ years of experience in accounts receivable, collections, or related financial role.

Proficiency in Microsoft Excel and familiarity with TDS system.

Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities.

The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous.

Excellent written and verbal communication skills in English.

Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.

The ability to legally work in the country of hire is required for this position.

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Analyst • Cape Town, ZA

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