Collections Team Manager

Location : Woodstock, Cape Town

Reporting To : Operations Manager

Are you ready to lead a high-performing team and make an impact in a dynamic collection's environment?

At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make.

We're looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we'd love to meet you.

Why Join Us?

Growth That Matters : We're passionate about developing leaders. You'll be empowered to coach, guide, and influence your team - with a clear path for your own professional development too.

Performance-Based Rewards : In addition to your basic salary, you'll enjoy commission opportunities based on your team's performance - because when they thrive, you thrive.

Wellbeing Comes Standard : Enjoy peace of mind with a comprehensive benefits package that includes Funeral, Life, Disability, and Medical Cover (post-probation).

A Culture That Cares : At Nimble, we don't just talk about values - we live them. From celebrating wins to supporting each other through challenges, we're in this together.

Job Purpose

To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.

Key Performance Areas

Under the guidance of the Operations Manager, you will be responsible for (but not limited to) :

• Leading and driving performance across collections, productivity, and quality targets
• Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
• Acting as the escalation point for complex queries and customer complaints
• Ensuring compliance with business policies, industry regulations, and legislative requirements
• Conducting regular performance reviews, coaching sessions, and staff development initiatives
• Monitoring and analysing team performance metrics to drive continuous improvement
• Submitting accurate and time‑sized reporting to management
• Managing all administrative functions related to your team
• Performing ad‑hoc duties as required

What You Need

Skills, Knowledge & Attributes

Remuneration & Benefits

⏰ Working Hours

Ready to Apply?

This position is open in line with the Nimble Group Employment Equity Plan.

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