OPERATIONS LEAD : SAMSUNG

Join to apply for the OPERATIONS LEAD : SAMSUNG role at Smollan

Join to apply for the OPERATIONS LEAD : SAMSUNG role at Smollan

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Overview

To lead and manage the National Operations team, ensuring stakeholder satisfaction and retention. Further, to build, expand and leverage key relationships with retail / wholesale customers in area of responsibility.

Key Responsibilities and Deliverables

• Strategy Implementation : Responsible for the implementation of strategy, structure and business processes under management.
• Partake in collaborative strategic planning with the customer and key constituents to ensure alignment on critical KPI’s.
• Cultivate new business in area of scope to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiating.
• Development of Tactical Plans : Ensure comprehensive understanding of customer strategic objectives through interaction with relevant stakeholders.
• Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for implementation and execution.
• Consult with relevant stakeholders to provide operational complexities. Design organisational structure to ensure delivery of objectives.
• Continuously review current service methodology and drive innovative thinking in line with market and client trends.
• Operations Management : Drive operations efficiencies and exceptions, obtain information for discrepancies, and implement corrective action where necessary.
• Build effective operational structures within the division to ensure capacity to achieve or exceed business needs.
• Design and implement efficient and effective business processes to ensure the highest possible output.
• Create frequent and relevant collaboration and communication engagements with all critical customer personnel to drive visibility and value quantification.
• Monitor call cycle activities and revise call cycles if required; assess impact against budgets, LRA and Basic Conditions of Employment; communicate and agree on point of purchase standards and review and monitor implementation.
• Ensure Sales Team adheres to parameters and quantify engagements with all critical customer personnel to drive visibility and value.
• Obtain operational information from the principal; identify, develop and execute opportunities and ad-hoc initiatives to increase profitability.
• Ensure distribution methods are effective and efficient and identify potential problems and ensure resolution timeously.
• Manage assets to ensure optimisation. Achievement of Operational Objectives, Profitability, Sustainability and Financial Targets : Regularly analyse relevant data to ensure milestones are met; create plans to address identified areas and meet objectives; gather feedback from team and develop short term tactical plans to enhance performance.
• Identify, develop, implement and manage systems and processes to ensure delivery of objective; compile divisional forecasts and budgets and present to Client Executive for sign-off; implement, monitor and manage budget; identify and investigate exceptions, ensuring resolutions; ensure sustainability and growth of profitability; ensure cost containment and maximize income and available resources; communicate budget to divisional managers and sales team.
• Stakeholder Management : Actively build, maintain and grow strong relationships with stakeholders; work to align Group and customer objectives with business plans; attend regular meetings to update customer and Group, review plans and optimize processes; manage customer expectations and manage reputation; draft, implement and maintain customer contact matrix and ensure adherence to plans; prioritize and manage competing demands and expectations; identify cross selling opportunities to clients and customers.

Key Competencies

Minimum Qualifications

Degree / NQF level 7, MBA

Minimum Experience

8-10 years’ experience in the Telecoms Retail and Operations environment, with a strong understanding of telecoms retail execution. Preference to someone from an OEM or relevant Telecom Agency background.

Knowledge, Skills & Abilities

Seniority level

Employment type

Job function

Industries

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