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Sales Co(External Applications Only)

Sales Co(External Applications Only)

CashbuildRustenburg, North West, South Africa
30+ days ago
Job description

Description

About the job Sales Co(External Applications Only)

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements

  • Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
  • Plan reading experience would be advantageous
  • Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
  • Above average numeric skills
  • Proven ability to provide exceptional Customer Service
  • Proven ability to work under pressure
  • Must be computer literate
  • Proven strong organising, planning and delegation skills

Key Performance Area

Sales

  • Issuing and follow up of quotations in order to generate sales
  • Quote process and control Special Orders
  • Reading of building plans and ensuring quotations are correct and within the agreed timeframe
  • Manage the telephone, answer, and return calls, ensure follow ups are done
  • Conduct competitor analysis to ensure competitiveness of the store
  • Communicate bulk deposit transfers to Customers
  • Promote loyalty programs (VIC and Charge Card Customers)

    • Deliveries

  • Manage an efficient delivery service and ensuring that the correct rates are charged
  • Deliveries dispatched within the required time limit
  • Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer

    • Customer Service

  • Effective Customer Service Desk Management
  • Record, follow up and resolve Customer Complaints
  • To ensure an efficient Customer Service at all times (all Customers are attended to)
  • Telephone etiquette (to ensure that all calls are answered within the required time)

    • Store Standards

  • Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
  • Price changes to be implemented in line with advertised prices.
  • Implementation of planograms

    • People Management

  • Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
  • Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
  • Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

    • Safety (OHSA) Requirements

  • Ensure that safety standards are adhered to
  • Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

    • Security Awareness

  • Be aware of any suspicious people and / or activities in and outside the Store.
  • Password security

    • Values

    Integrity

  • Complying with generally accepted standards in activities related to the position.
  • keeps promises.
  • creates realistic expectations.
  • is sincere.
  • handles sensitive information carefully.
  • shows awareness of values, indicates when boundaries are crossed.

    • Accuracy

  • Effectively handling detailed information and being consistently attentive to details.
  • Works in an orderly fashion.
  • Ensures that matters are handled in an orderly and accurate manner from start to finish.
  • Prevents mistakes.
  • Invests energy in checking his / her work for mistakes.

    • Client focus

  • Identifying and actively responding to clients\' wishes and needs.
  • Deals with clients in a friendly manner.
  • Shows involvement in the client\'s problem.
  • Makes clients feel welcome.
  • Approaches the client\'s question with a can-do mentality

    • Personal development

  • Being aware of one\'s own strengths and weaknesses : consciously working on personal development.
  • Is focused on self-broadening and / or gaining more in-depth knowledge.
  • Follows relevant training programmes and / or looks for opportunities to gain experience.
  • Seeks and uses opportunities for personal development.
  • Asks for feedback in order to learn

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    Application • Rustenburg, North West, South Africa

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