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Business Development & Engagement Manager – Call Center
Talksure Pty LtdDurban, ZA3 days ago
Job descriptionThe Business Development & Engagement Manager is responsible for identifying, developing, and managing new business opportunities while building strong client relationships in a call center environment. The role focuses on sales growth, stakeholder engagement, and strategic partnerships, ensuring revenue targets are met while enhancing the call center’s reputation and market presence. Drive new business development by identifying and pursuing sales opportunities in line with company growth objectives. Build, manage, and maintain strong relationships with corporate clients, stakeholders, and decision-makers. Develop and implement engagement initiatives that promote the call center’s services and strengthen client partnerships. Collaborate with Operations, Training, HR, and Marketing teams to ensure successful execution of sales and engagement strategies. Conduct client meetings, presentations, and contract negotiations to secure new business and strengthen existing accounts. Monitor call center sales performance, analyzing pipeline conversion rates, campaign effectiveness, and revenue trends. Report regularly to senior management and Exco on business development progress, engagement initiatives, and key development areas. Represent the call center at industry events, networking forums, and corporate engagements to enhance brand visibility. Identify opportunities for process improvements, partnerships, and value-added services to grow client satisfaction and retention. Bachelor’s degree in Business, Marketing, Sales, or related field (preferred). 2–5 years’ experience in sales, business development, or account management, ideally within a call center / BPO environment. Proven track record of achieving and exceeding revenue targets. Strong experience in stakeholder engagement and corporate relationship management. Knowledge of call center sales processes, lead generation, and client onboarding. Excellent communication, presentation, and negotiation skills. Sales and business development expertise. Strong stakeholder and client relationship management. Strategic thinking and execution. Call center sales process knowledge. Negotiation and closing skills. Data-driven decision-making and reporting. Cross-functional collaboration. Excellent organizational and time management skills. Sales / Retail / Business Development jobs
Job title : Business Development & Engagement Manager – Call Center
Job Location : KwaZulu-Natal, Durban
Deadline : October 22, 2025
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Development Manager • Durban, ZA
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