Hotel Manager

Job Description

Hotel Manager – Luxury Hotel, Umhlanga, KZN

Kendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead operations at a prestigious luxury hotel in Umhlanga, KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms, Food & Beverage, and executive hotel management in a five-star environment.

Key Responsibilities :

Hotel Leadership and Management :

Ensure the delivery of exceptional guest experiences and service recovery across all areas of the hotel.

Actively embody and promote the hotel’s mission, values, and service standards.

Maintain constant presence on the floor, interacting constructively with staff and guests.

Conduct regular property inspections and ensure all maintenance, housekeeping, and safety requirements are met.

Manage day-to-day hotel operations, including Front Office, Rooms, Food & Beverage, Housekeeping, Spa, and Security.

Serve as Hotel Manager-on-Duty when required, overseeing peak operations and guest interactions.

Lead VIP room inspections and ensure all guest areas meet luxury standards.

Team Leadership and Development :

Manage, mentor, and coach the Senior Management team, ensuring adherence to operational and service standards.

Oversee staff appraisals, performance management, and succession planning.

Ensure effective rostering to balance labour efficiency with service quality and staff welfare.

Support continuous training and development opportunities for all team members.

Foster a culture of teamwork, engagement, and guest-oriented service.

Financial and Operational Oversight :

Monitor and manage hotel budgets, revenue, and profitability.

Analyse financial and operational data to identify risks and opportunities.

Support Sales and Marketing initiatives, representing the hotel at supplier meetings and industry events.

Ensure all revenue is accurately recorded and reported in accordance with hotel systems.

Guest Experience and Service Excellence :

Ensure all guest interactions exceed expectations and adhere to the hotel’s luxury standards.

Respond promptly and effectively to guest feedback and complaints.

Collaborate with executive teams to anticipate guest needs and enhance the overall guest journey.

Protect the hotel’s reputation by maintaining high standards of service, safety, and security.

Compliance, Health, and Safety :

Ensure compliance with legal, health, and safety regulations at all times.

Maintain awareness of emergency procedures and proactively manage risk.

Uphold confidentiality and integrity in all hotel operations and employee matters.

Requirements :

Degree or equivalent qualification in Hospitality Management, Business, or related field.

Minimum 5 years’ Hotel Manager experience, including at least 3 years in Executive Management.

Minimum 5 years’ experience in Rooms Management and Food & Beverage at a senior level in a 5-star hotel.

Proficiency in Microsoft Office, Opera, and Micros systems.

Strong knowledge of revenue management, budgeting, and financial analysis.

Proven track record in guest interaction, service recovery, and high-end hospitality standards.

Highly presentable with excellent verbal and written English communication skills.

Ability to work flexible hours, weekends, holidays, late shifts, and travel as required.

Salary : Negotiable depending on experience.

This is a rare opportunity for a senior hospitality professional to lead a luxury hotel, ensuring operational excellence, outstanding guest experiences, and a motivated and high-performing team in Umhlanga.

Requirements

experience