Duty Manager

Blue Waters Hotel is ideally located on Durban’s Golden Mile, amidst the city's vibrant entertainment district which provides easy access to sporting and corporate facilities. Nearby attractions include the Suncoast Casino and Entertainment Complex, Kings Park Sporting precinct, and several major stadiums and sports venues. The Blue Waters Hotel is a prime choice for hosting conferences, weddings, and celebrations with ten elegant venues available. Guests can enjoy a year‑round heated pool, the Versailles Restaurant, and the Blue Dolphin Cocktail Bar and Pizzeria, providing a comfortable and entertaining environment for both business and leisure travelers.

Role Description

The Duty Manager role at Blue Waters Hotel is a full‑time, on‑site position located in Durban. The Duty Manager will be responsible for overseeing daily hotel operations, managing guest inquiries and complaints, coordinating between departments to ensure smooth operations, and maintaining high standards of customer service. Additionally, the Duty Manager will ensure compliance with hotel policies, coordinate staff schedules, and provide support during events and functions.

Qualifications

• Strong background in hotel management, hospitality, or related fields
• Excellent customer service and interpersonal skills
• Experience in supervising and coordinating staff
• Ability to handle guest inquiries, issues, and complaints with professionalism
• Strong organizational and multitasking skills
• Flexibility to work various shifts, including nights, weekends, and holidays
• Problem‑solving and decision‑making abilities
• Knowledge of hotel operations and regulations
• Proficiency in using hotel management software and systems
• Bachelor’s degree in Hospitality Management or a related field is preferred
• Previous experience in a similar role is a plus
• Must have worked at a 4 / 5 star property

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