1967- Alarm Monitoring Agent - Bureau

We are seeking an Alarm Monitoring Agent - Bureau to join our dynamic team and innovative company.

About the Alarm Monitoring Agent - Bureau position

The main purpose of the position is to be responsible for but not limited to the monitoring and management of risk events within the Bureau Division. This position will form part of the 24 / 7 Bureau Division.

Main Job Functions :

• Monitoring and Phoning of all customer high-risk alarms received.
• Monitoring and phoning for all movement exception alarms received.
• Activation of time-specific events and zones according to customer expectations.
• Initiate Phase 1 Recovery Channel for stolen and hijacked vehicles.
• Handover Phase 1 Recovery process to Phase 2 Escalations.
• Assist with all track and position requests.
• Assist with all quick report requests.
• Complete Daily Weekly and Monthly Internal and External reports.
• Assist and handle all level 1 associated queries and escalations.
• Escalate queries to the correct channel.
• Attend all scheduled internal and external meetings when required.

Technical Competencies and Behavioural Competencies :

Product Knowledge

Market Research

Communication Skills

Problem-Solving Abilities

Qualifications and Experience :

Closing Date : 6 August at 16 : 00

Required Experience :

Unclear Seniority

Key Skills

Administrative Skills,Time Management,Policy Development,Listening Skill,Leadership skills,Organizational Skill,Oversight Management,Communication,Legislature Development,Legal & Compliance,Relationship Management,Strategic Thinking Skills,Team Player Spirit,Management Skill,Problem Solving Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1