Operations Manager | Pretoria

Our client is looking for an exceptional leader for the role of an Operations Manager. This individual needs to be driven by reaching targets and ensuring sales growth, coach and mentor their team to ensure targets are met, and drive operations in an efficient and effective manner.

Responsibilities :

• Ensure all operations are carried on in an appropriate, cost-effective way.
• Improve operational management systems, processes and best practices.
• Formulate strategic and operational objectives.
• Examine financial data and use them to improve profitability.
• Perform quality controls and monitor production KPIs.
• Recruit, train and supervise staff.
• Find ways to increase the quality of customer service.
• Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions.
• Plan and review compensation actions.
• Contribute operations information and recommendations to strategic plans and reviews.
• Prepare and complete action plans.
• Implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, identify trends.
• Forecast requirements, prepare an annual budget, schedule expenditures, analyze variances, initiating corrective actions.
• Develop operations systems by determining product handling and storage requirements.
• Develop, implement, enforce, and evaluate policies and procedures.
• Develop processes for receiving products etc.
• Analyze and improve organizational process and workflow, employee, and space requirements, and implement changes.
• Accomplish operations and organization mission by completing related results as needed.
• Meet or exceed operations expectations.
• Manage staff levels, wages, hours, contract labour to revenues.
• Responsible for all department managers and supervisors, with review / approval responsibility for all operations employees.
• Manage relationships with key operations vendors.
• Review and approve all operational invoices and ensure they are submitted for payment.
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with the CEO and management team to set and / or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and / or issues at department meetings.
• Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
• Maintenance of agreed customer service level for client retention and growth.
• Continuously monitor service of team members to assure consistent delivery of quality service.
• Implement AI and innovative lending processes for efficient lending solution provision.

Skills :

Qualifications :

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