Head : Investment Technical Support

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?

Job Purpose

This role is responsible for the strategic positioning and leading of the Glacier Technical Support team. This senior role will on the technical support and competency of the Business Development (BD) team. The support focus on Glacier’s solution sets and the successful implementation and maintenance of these. The accountable subject matter includes regulation / industry / financial planning related issues, product support, technical investment solution competencies etc. The role provides support to the Glacier Business Development team, Distribution channel management, Intermediaries, and Industry role players & media. The Head of Technical Support forms part of the Business Development leadership team and reports to the Executive Head of Business Development.

Key Outcomes

Strategic positioning and delivery on the competency of the BD team for the future

• Drive and take accountability for the industry competency and maintenance of the BD team.
• Accountability for the formal training of the BD team.
• Accountability for the resolution of technical queries in and to the BD team by the supporting market.
• Design and implement plans, projects and strategies to develop, enhance and support the competency levels and overall business objectives.
• Explore alternative and innovative solutions to increase the competency of the distribution channels and drive collaboration with business partners / structures both internally and in the Sanlam Group.

Glacier market interventions and market offering

Communication

Support, manage and implement plans and assess strategic performance against targets and objectives

Collaborate with various stakeholders

Support the financial discipline of the division as it relates to budgets, business targets, performance and strategic intent

Provide strategic leadership / people management within Glacier Business Development and broader senior leadership team of Glacier

Stay abreast of all regulatory and industry changes relating to all business areas serviced by Business Development

Qualifications and Experience

Competencies

Attributes

What will make you successful in this role?

Qualification and Experience

Degree with 8 to 9 years related experience.

Knowledge and Skills

Risk Management Compliance and legal projects management Legal advice Legal advice and documentation reviews Coordinates legal action that may require external legal assistance

Personal Attributes

Business insight - Contributing through others Builds networks - Contributing through others Manages complexity - Contributing through others Persuades - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing through others Collaborates - Contributing through others Courage - Contributing through others Cultivates innovation - Contributing through others Customer focus - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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