Student Relations Specialist

Overview

Direct Reporting Line

Senior Student Relations Specialist

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management , with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris, Online Centre has a vacancy for a Student Relations Specialist .

Responsibilities

• Student Registration and Academic Progression Counselling

Facilitates consultations with students when changes are required to their current registration contract (e.g., changes within a semester, between semesters, or between years of study).

Delivers the academic orientation programme for new and returning students, including programme information presentations, an overview of pertinent academic policies and an outline of the academic year, etc.

Resolves student queries via the appropriate channels within a committed time frame in line with the agreed Service Level Agreement for the Student Relations Centre and escalates queries to the Senior Student Relations Specialist where appropriate.

Liaises with various departments on campus to stay up-to-date with changes or developments to enable the smooth processing of student queries.

Responsible for ensuring all student notes are captured in the academic system; maintains knowledge of products and policies to ensure correct advising; identifies and flags student query trends and escalates to the Senior Student Relations Specialist; supports other team members to drive efficient resolution; complies with POPIA; collaborates with the Academic Operations team for efficient department operation.

Competencies Required

Minimum Education Requirements

Minimum Work Experience Requirements

Shift Hours

Student Relations Specialist Working Hours :

When students are not on campus, normal working hours apply.

Salary

Benefits

Application Response

Technical Support

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.

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