Platform Manager (Digital Banking)

Platform Manager (Digital Banking) – FNB South Africa

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Job Description

To manage a team to optimise client usage on digital platforms by growing the digital vertical sales index (VSI), increasing revenue and volumes.

• Disseminate regional business strategy and oversee the implementation thereof with direct reports to ensure alignment and objective achievement
• Oversee portfolio within area of responsibility related to platform requirements and ensure regional targets are met
• Direct the activities of a team to optimise the usage of products, increase transaction volumes on all digital channels and achieve revenue targets
• Monitor the execution of projects and campaigns within agreed scope (e.g., sell / promote simple payments to clients)
• Extract and analyse relevant reports to manage regional portfolio of clients in support of business objective achievement
• Assist with the management of key clients by attending meetings and engaging where required
• Apply a client‑centric approach that focuses on creating a positive experience for the client by maximizing service and / or product offerings and building relationships
• Provide support and act as a feedback channel for quality issues and communicate quality initiatives to all business units
• Cultivate and manage objective working relationships with a variety of stakeholders
• Monitor compliance within team and execute on compliance related activities and / or audit findings
• Ensure fit for processing of new and re‑occurring documentation
• Identify process improvements within area of accountability and ensure this is in line with customers’ expectations by identifying possible risks in the area and determining suitable action plans to close gaps
• Ensure continuous improvement and enhancements to products
• Prepare and present product presentations to clients as and when required
• Provide subject matter expertise in relation to the integration channel and host products and provide guidance and advice accordingly
• Ensure resolution of escalated client queries and complaints timeously and taking ownership of issues
• Manage team performance in achievement of business objectives
• Participate in planned activities that are appropriate for own and employee development
• Display and encourage an appreciation of teamwork and inclusivity
• Develop, encourage and nurture collaborative relationships across area of specialisation

You Will Be An Ideal Candidate If You

You Will Have Access To

We Can Be a Match If You Are

Apply now if you are interested in taking the next step. We look forward to engaging with you!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07 / 11 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Engineering and Information Technology

Industry : Banking

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