Overview
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Job Description To provide subject matter expertise to clients on all the functionality within online banking platform.
To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank clients. To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.
You Will Be An Ideal Candidate If You
- Have a minimum of a completed Diploma / NQF 6 qualification (will be a distinct advantage if in Information Technology and Computer Science)
- Have 3 - 5 years’ experience in providing online banking enterprise support to business / commercial clients
- Have experience with APIs and Host to Host including testing tools and framework
- Have Hogan and CRM Dynamics system experience
- Are not an unrehabilitated insolvent
You Will Have Access To
An innovative work environmentOpportunities for personal and professional growthCollaborative teamsWe Can Be a Match If You Are
AnalyticalAttention to detailStrong communicatorResponsibilities
Manage portfolio of clients for the segment related to platform requirementsProvide ongoing consultation with clients, from a relationship management point of view (client retention)Optimise the usage of products (VFI) and increase transaction volumes on all digital channels and achieve revenue targetsOnboard new clients onto platformProvide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within online bankingExecute projects and campaigns within agreed scope (e.g., sell / promote simple payments to clients)Prepare and present product presentations to clients as and when requiredEngage in cross-functional relationships to obtain and to provide work supportApply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and / or product offerings and building relationshipsEnsure product knowledge and advice is technically accurate and provide clients with relevant information to keep them informed of products and service optionsJob Details
Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Information TechnologyIndustries : BankingTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. 06 / 11 / 25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose to other parties.
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