Vacancy : Frontline Supervisor (Retail Industry) – Pietermaritzburg, KwaZulu-Natal

Our Client, a leader in the Wholesale and Retail sector, is seeking to appoint an experiencedRetail Store Frontline Supervisor to join their dynamic team. Applicants must reside in the Pietermaritzburg area.

Duties & Responsibilities

• Supervise daily store operations of frontline staff.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain store standards including work accuracy, cleanliness, and service delivery
• Handle customer queries and complaints professionally.
• Taking steps towards frontline staff responsible for complaints : Disciplinary action (guided by Management) or additional training.
• Assist with staff training and performance monitoring.
• Train frontline staff on Client Care and Customer Service using Training Manuals.
• Monitor and manage performance based on Frontline Staff KPI’s.
• Take corrective actionor disciplinary action (guided by Management).
• Enforce health, safety, and security protocols.

Key Performance Indicators (KPIs)

Compliance :

Desired Experience & Qualification

Applicants must be able to demonstrate competencies inherently required for this position :

Package & Remuneration

Very competitive package, market-related.

Interested?

Should you wish to apply for this position and meet all the requirements, please forward your CV to JP Pretorius at . Also, please register on our database as follows :

Please remember to update your Resumé (CV) if any of the following details have changed :

If you do not have the listed qualifications and experience, please do not apply, as you will unfortunately not be considered for this position . We aim to reply to all applicants; however, it is not always possible due to the high interest in our vacancies. Therefore, please consider your application unsuccessful if you do not hear from us within 2 (Two) weeks.

Indgro Outsourcing (Pty) Ltd, Trading as Indgro Multi Services Group (the Company), is a member of APSO and, as such, is bound by the Code of Ethics and Codes of Professional Practice, which include but are not limited to :

Applying for a position at the Company or submitting your CV to the Company is or will NOT construe (express or implied) that the Company or any of its affiliates will guarantee you any position for any particular period or at any specific compensation or benefit rate.

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