Maintenance Coordinator

About the Role

The Maintenance Coordinator is an administrative operations role for all network maintenance activities, ensuring that ALL network outage tickets are attended to in a timely manner, field teams are dispatched effectively and the customer is kept informed throughout the process. This role is crucial for minimizing network downtime and maintaining a high standard of service by acting as the central communication hub between customers, field teams, and management. You will manage and prioritize all work orders, ensuring that resources are allocated efficiently and that all maintenance tasks are completed according to established service-level agreements. This role requires strong coordination skills between various internal and external stakeholders across various platforms and teams. The Maintenance coordinator plays a crucial role in ensuring successful & continuous service delivery for the business and its customers.

Minimum Requirements

• Proficiency with dispatch and contractor coordination using operational systems and excel-based tracking tools
• Strong organizational and customer service skills
• Proficiency in excel and operational support tools
• A strong command of spoken English
• Ability to manage competing priorities and support multiple teams
• Ability to work effectively with internal and external field teams

Key Responsibilities

Work Schedule & Compensation Notes

2 : 00 PM to 11 : 00 PM (Monday to Friday) From the 2nd Sunday of March until the 1st Sunday of November

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