Senior Beauty Consultant

Senior Beauty Consultant

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Job Description

MAIN PURPOSE OF JOB

To take responsibility for and manage the Sisley counter efficiently and effectively, promoting business objectives as appropriate and ensuring that the brand is known for the best customer service in the industry. Ensuring that the counter achieves and exceeds set sales targets by providing excellent customer service and being mindful in recruiting new customers to the brand on a daily basis.

RESPONSIBILITIES

• Customer Service and Selling : Provide outstanding customer service by identifying customer needs as well as further sales opportunities, matching benefits to needs as appropriate, using knowledge of Sisley standards and products.
• Ensure that the best levels of customer care are offered at all times, and that all customers are offered the opportunity to join the customer database, keeping the information confidential at all times.
• Maximize sales and customer service during locally planned "on counter" events.
• Continuously work towards achieving and exceeding set retail sales goals, using link and cross‑selling to introduce further products.
• Technical Skills and Administration : Continuous monitoring of the business as well as appropriate analysis of results to recognize areas of opportunity and growth in order to build and impact on the overall business.
• Build the business by achieving and exceeding sales targets, developing the business to increase sales volume and productivity by using product knowledge and Sisley’s PARIS selling ceremony.
• Provide expert make‑overs to Sisley’s customers, meeting the required standards as well as demonstrating the necessary skill and variety in makeup.
• Ensure expert skin‑care diagnoses are provided, meeting the required standards, and that in‑depth information regarding fragrance products is provided as appropriate.
• Timely and accurate reporting of retail sales results as well as prompt completion and distribution of relevant administration on a weekly / monthly basis.
• Ensure that the Business Management File and Top SKU counts are kept up to date at all times. Always monitoring the SPREAD targets (Axis split).
• Ensure adequate stock levels as well as monitoring tester and sample usage as appropriate.
• Effectively organize staff planning rosters, monitoring staff levels, holidays and sickness absence as well as reporting to Sales Manager as appropriate.
• Maximize all planned promotional events and drive optimum levels of activity in store.
• Demonstrate commercial awareness of competitor activity and the ability to use this to business advantage. Always ensuring market gain.
• Explore new ways to build Sisley’s brand awareness. Link with companies outside the parameters of the store.

Personal Effectiveness, Motivation and Presentation

Teamwork, Communication and Relationships

Qualifications

Company Benefits

Market related salary, pension fund contribution, medical aid & commission.

Locations

Locations based at Edgars Sandton and Woolworths Tygervalley in Cape Town. Indicate in application which location preferred.

Please forward applications to (contact info).

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