Bureau Administrative Officer

Position Overview :

Managing practices assigned to the Bureau Officer in accordance with the job functions as set out below.

Essential Job Functions :

• Reconciliation of receipts and payments onto the VeriClaim system within two working days from receiving the documentation from all allocated practices.
• Registering new Bureau practitioners on medical schemes websites.
• Obtaining funder remittances on a regular basis from scheme websites.
• Sending of monthly statements via the VeriClaim system to the patients, in accordance with each practice’s requirements.
• Regular follow-up with medical schemes and patients regarding patient liability outstanding balances – Follow Credit Control Cycle Standard Operating Procedure (SOP) and monthly action plan.
• Professional and efficient handling of telephonic and email account enquiries from patients, practices and funds.
• Effective management of each allocated practice’s age analysis to limit bad debt to within acceptable norms.
• Ensure all practice policies and procedures are maintained and adhered to.
• Maintaining confidentiality of client and other confidential information at all times.
• Provide relevant and constant feedback (as per requirement of each practice) to each practice via system notes, emails and telephone calls.
• Keep the Bureau Manager, In Field and Sales Consultants informed of all sensitive practice or procedural issues.
• Maintaining a professional and positive attitude with clients and colleagues at all times.
• Report any VeriClaim technical- and functional-related issues via the VeriClaim ticketing system.
• Maintain a current working knowledge of all healthcare- related issues and regulations and of the VeriClaim system.

Skills and Functional Requirements :

NOTE :

This role specification is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organisation.

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