Help Desk Operations and Technical Support (Stellenbosch)

Job Title : Help Desk Operations and Technical Support (Stellenbosch)

Summary :

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities :

Provide Tier 1 & 2 support for applications and infrastructure.

Troubleshoot Azure and Windows Server issues.

Manage support tickets and meet SLA targets.

Assist users via Teams or phone with clear, non-technical communication.

Document procedures and escalate complex issues when needed.

Requirements :

2+ years in IT / help desk support.

Experience with Microsoft Azure and Windows Server.

Basic networking knowledge (DNS, DHCP, VPNs, firewalls).

PowerShell scripting familiarity.

Strong troubleshooting and communication skills.

Experience with ticketing systems (e.g., Jira).