Service Desk Analyst - TeamMate

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Job Description & Summary

At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. Those in internal audit at PwC help build, optimise and deliver end-to-end internal audit services to clients in all industries. This includes IA function setup and transformation, co‑sourcing, outsourcing and managed services, using AI and other risk technology and delivery models. IA capabilities are combined with other industry and technical expertise, in areas like cyber, forensics and compliance, to address the full spectrum of risks. This helps organisations to harness the power of IA to help the organisation protect value and navigate disruption, and obtain confidence to take risks to power growth. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Job Purpose

• Responsible for providing 1st line support of the TeamMate Audit Management System, Controls Management tool and Analytics tool for internal auditors (external customers) and internal teams (sales, consultants etc) in Southern Africa
• Acquiring and providing in‑depth knowledge of the TeamMate software technically and functionally to assist TeamMate clients in implementation, migration, configuration and on‑going support on TeamMate product suites (TM+, TMA and AM)
• Ability to resolve technical problems and app workflow issues through detailed assessment, logical process and high attention to detail

Responsibilities

Experience and Skill Requirements

Desirable Skills

Personal Attributes

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Job Posting End Date

November 11, 2025

Seniority level

Employment type

Job function

Industries

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