Service Desk Coordinator

Key Responsibilities :

• Support hardware and software transition planning (BUILD domain).
• Provide IT support and service desk functions for end users (RUN domain).
• Ensure continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment.
• Deliver ITIL-aligned MIS support, including ticketing, troubleshooting, log analysis, and reporting.
• Manage IT hardware resources, including inventory, asset tracking, and capacity planning.
• Execute tasks and initiatives assigned to the RUN or BUILD teams.
• Enforce SkyNet security, licensing, and compliance policies.
• Support site visits for implementations, projects, or training when required.
• Assist with system administration, including upgrades, installations, deployments, and network / printer support.
• Contribute to project planning, including documentation, testing, training, and scheduling.
• Prioritise and sequence projects based on business and operational needs.
• Submit monthly reports on project progress, challenges, and planned activities.
• Adhere to all Health & Safety, Quality, and regulatory requirements.
• Participate in IMS improvement programs and assessments.

Job Experience and skill required

Apply now!