ISP Coordinator

Job Overview

The ISP Coordinator is an administrative operations role responsible for supporting the scheduling of new fiber-to-the-home (FTTH) installations in the residential sector. This includes confirming appointments with customers, dispatching technicians, updating internal systems, and initiating authorizations (locates) for internal bury drops with the relevant authorities. This role requires strong coordination skills between various internal and external stakeholders across various platforms and teams. The ISP coordinator plays a crucial role in ensuring successful installations for the business and its customers.

Required Experience & Skills

• Must have a matric or equivalent qualification
• Telecommunications or fiber maintenance background
• A strong command of spoken English
• Willing to work night shifts to align with USA business hours
• Proficiency with dispatch and contractor coordination using operational systems and Excel-based tracking tools
• Strong organizational and customer service skills
• Proficiency in Excel and operational support tools
• Ability to manage competing priorities and support multiple teams
• Ability to work effectively with internal and external field teams

Key Responsibilities

Work Schedule & Compensation Notes

2 : 00 PM to 11 : 00 PM (Monday to Friday) From the 2nd Sunday of March until the 1st Sunday of November