Operations Duty Supervisor

Description

• Responsible for ensuring all staff conform to the required standards of services and efficiency;
• Ensure service providers comply with procedures in place;
• Monitor the Service provider SLA;
• Monitor and supervise the daily operations;
• Continuously improve quality standards;
• Ensure sufficient staffing levels across all departments including service providers and internal staff;
• Responsible for the daily operational planning;
• Ensure all staff are on duty and in full uniform;
• Monitor company communication platforms and ensure that all requests are actioned;
• Ensure check-in counters are open on time and maintained as required (airport specific requirements);
• Plan monitor and evaluate the delay process effectively efficiently and professionally;
• Complete the daily shift report and any delay reports as required;
• Attend and conduct shift briefings with service providers and ticket sales;
• Monitor operations ensuring that all flights depart as scheduled and ensure movements messages are sent timeously;
• Monitor OTP schedule changes and any other activity that may have an impact on operations and communicate with the relevant parties;
• Ensure the ground handler is sufficiently equipped with radios cell phones etc.;
• Report equipment shortages to the relevant departments;
• Ensure there is enough stock on hand stickers manual handling stock etc.;
• Investigate incidents / irregularities and report to the station in charge;
• Ensure disciplinary action is taken for non-compliance;
• Address complaints promptly conduct investigations and provide feedback in a timely manner;
• Ensure a detailed handover is prepared for the next shift;
• Maintain cleanliness and tidiness in the office;
• Ensure that the equipment / devices are maintained secured and handled with care;
• Delegate responsibilities as required;
• Perform spot checks on all internal and external stakeholders;
• Attend meetings with internal and external stakeholders;
• Liaise with customers and maintain a visible accessible presence for both staff and passengers at all times.

Requirements

Personal Attributes :

Application guideline :

FlySafair reserves the right :

Closing date : 11 September 2025

Work Level

Mid-Level

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

East London

Required Experience :

Manager

Key Skills

Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development

Employment Type : Full-Time

Experience : years

Vacancy : 1