Client Success Manager - 0631 - Johannesburg, South Africa

Client Success Manager - 0631 - Johannesburg, South Africa

Our client is a digital marketing agency specializing in providing digital marketing services to dental practices across the USA. They are seeking an experienced Account Manager to join their team.

About the role :

We are seeking a motivated, self‑driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross‑functional teams are essential.

Professional Fluency in English is essential.

Experience in digital marketing agencies is required.

What you’ll be doing :

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
• Work closely with cross‑functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up‑sell and cross‑sell opportunities within existing accounts to drive revenue growth.
• Provide regular reports to clients on project progress and results.
• Ensure a high level of client satisfaction by proactively managing expectations.

Who are we looking for?

Position : Client Success Manager

Remote Status : Fully Remote

Preferred Location : Global

Working Hours : 9 am to 6 pm EST

Holidays : US Local Holidays

Salary : USD 1800 to USD 2200 per month

Internal Job ID : 0631

Seniority level : Mid‑Senior level

Employment type : Full-time

Job function : Other

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