Team Manager – Contact Centre Sales

Team Manager

The Team Manager will lead, coach, develop, and drive the performance of a team of Sales Consultants. This role is responsible for daily operational management, performance delivery, compliance adherence, culture building, staff development, and ensuring achievement of sales KPI's.

About the Company

Our client is a well‑established financial services provider, dedicated to providing customers with accessible and effective financial solutions. They are driven by a passion for empowering people to make confident financial decisions and achieve long‑term success.

About the Role

The Team Manager will be responsible for leading and managing a team of Sales Consultants within a dynamic contact centre environment. The role focuses on driving sales performance, ensuring quality and compliance standards are met, developing team capabilities, and fostering a high‑performance culture.

Key Responsibilities

• Set and manage clear performance, quality, and development goals for team members.
• Motivate and coach the team to achieve and exceed sales targets.
• Manage incentive programs and budgets.
• Oversee onboarding and training for new consultants.
• Support staff career growth and skills development.
• Handle people‑related issues including absenteeism, performance management, and disciplinary processes.
• Monitor productivity, quality, and compliance adherence.
• Manage capacity, complaints, and call structure adherence.
• Collaborate with project and campaign management teams to ensure readiness and target achievement.
• Build and maintain a motivated, results‑driven sales team.

Requirements

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