Direct Sales Consultant

Role Overview

The Direct Sales Consultant plays a pivotal role in driving direct-to-consumer revenue by engaging high-quality web and digital enquiries and converting them into confirmed bookings. This role blends expert product knowledge, strong sales acumen, and high-touch client service to deliver seamless travel planning experiences and high-value bookings.

In addition to selling the company’ own properties, this role is also responsible for selling and packaging third-party partner properties under the the company Collective. Consultants must be confident in matching client needs to both in-house and Collective experiences, ensuring the highest standard of service and value.

This individual will work closely with Marketing, Operations, and Account Management teams to ensure alignment in messaging, effective pipeline management, and brand consistency throughout the client journey. The Direct Sales Consultant is a brand ambassador who embodies the company’ core values : Experience Authentic Africa, Be Guided by the Best, and Sharing and Conserving Africa Together.

Key Responsibilities

• Lead Conversion and Sales Delivery

Convert qualified enquiries from the company’s website and digital channels into confirmed bookings

Deliver exceptional service from first enquiry to post-travel follow-up, ensuring personalised, high-touch client care

Collaborate with Marketing to refine lead quality and user journeys on the company’s website

Act as a knowledgeable and passionate advocate for the company’s properties, packages, and the the company Collective

Diligently manage and log all leads, interactions, and sales activities in HubSpot

Liaise with Account Management and Product teams to ensure real-time information flow and product alignment

Stay informed on market trends, competitor offers, and client preferences to refine sales strategy

Success Profile

Key Performance Indicators (KPIs)

The Direct Sales Consultant plays a front-line role in delivering the company’ vision to travellers across the globe. This role demands a combination of expert destination knowledge, disciplined sales execution, and a passion for authentic, conservation-led travel experiences—spanning both our own camps and our carefully selected Collective partners.

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