Remote Incident Response Tech Lead

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top-tier candidates who share our four core values :

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.
• We execute quickly and precisely, both internally and externally.

If this opportunity excites you, we invite you to continue reading! Join our team as an Incident Response Technical Lead. We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.

As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day you’ll be translating technology to clients who aren’t always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client’s recovery strategy and will serve as escalation point and subject matter expert to FusionTek team members and the client.

We are currently staffing the following shift :

2 : 00 PM – Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Here’s what you’ll be doing :

Requirements

Benefits

At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide :