Team Lead

Team Lead – Telecommunications Operations

Location : [Insert Location]

Type : Full-Time

Our Client is Seeking

A dynamic and hands-on Team Lead to support and guide their telecommunications operations team. The successful candidate will play a vital role in coordinating daily technical activities, ensuring service excellence, and driving team performance in alignment with service-level agreements (SLAs).

This is an ideal opportunity for a technically knowledgeable and organised professional with a passion for leadership, client satisfaction, and operational efficiency.

Key Responsibilities

• Coordinate and monitor daily field technician schedules and task execution
• Serve as the first point of escalation for service issues, delays, or technical challenges
• Oversee timely resolution of service tickets in line with SLA expectations
• Communicate regular progress updates to clients and internal stakeholders
• Liaise with logistics for inventory and equipment dispatch
• Enforce compliance with health and safety regulations across all active sites
• Generate reports on team performance, KPIs, and project status for senior management

Key Requirements

Qualifications & Knowledge

Experience

Attributes

This role is perfect for someone ready to step up into a leadership position while maintaining a technical edge. If you have the drive to support field teams, ensure operational excellence, and elevate client service standards, we encourage you to apply.

Apply now and lead with purpose

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