Senior Administrator

Overview

Senior Administrator role at Old Mutual South Africa. Preference will be given for Old Mutual Compass AWD administration systems experience.

Responsibilities

• Provide immediate response to complex administrative requirements in accordance with SLA parameters in a processing environment.
• Individually accountable for achieving results through own efforts.
• Terminate (e.g., liquidation) of employers participating in Umbrella Retirement Funds and deregistration with the Financial Sector Conduct Authority (FSCA).
• Communicate with stakeholders (employers, brokers, FSCA, etc.).
• Follow standardised processes and provide administrative support in line with normal business functioning.
• Deliver on daily production standards and adhere to service and quality standards.
• Provide indirect service to customers and intermediates.
• Respond to immediate requirements within procedures.
• Co-ordinate own work using standard administrative techniques.
• Maintain product and process knowledge across areas; retain basic skills.
• May act as mentor / resource to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Serve as a support person and / or point of escalation for complex and difficult cases / clients.

Qualifications & Competencies

Closing Date

Closing Date : 18 September 2025, 23 : 59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Employment details

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