This job offer is not available in your country.

Senior Administrator – GCC – ICS Operations

JTC GroupCape Town, ZA

30+ days ago

Job description

Job title : Senior Administrator – GCC – ICS Operations

Job Location : Western Cape, Cape Town

Deadline : October 24, 2025

Quick Recommended Links

Jobs by Location
Job by industries

PURPOSE OF JOB

Reporting into the Manager within the Governance, Control and Change pillar of the Institutional Client Services Fund Operations team, the Senior Administrator will primarily support our ICS fund operations quality assurance initiative and other operational governance and control activities.

The post holder will be responsible for assisting with the establishment of a quality assurance program within ICS Fund operations, completing quality control testing on operational change, operational new business onboarding, and governance or control items implemented within ICS Fund operations.

In addition, the Senior Administrator will assist with B&E root causes analysis, risk management activities including the preparation of operational MI reporting including the necessary analysis to facilitate the various risk and oversight committees’ operational MI reporting.

In specific situations the Senior Administrator will be assigned to assist on various tasks on ICS Fund operations projects and specific strategic initiatives.

MAIN RESPONSIBILITIES AND DUTIES

KEY DUTIES :

Quality Assurance Testing : The primary responsibility is to perform internal quality assurance (control) testing to ensure that the goals and objectives of the ICS Fund operations quality assurance program are achieved. This includes maintaining a continued program of service excellence and supporting a robust control environment.

B&E Root Cause Analysis : Assist with root cause analysis on B&E and operational events, ensuring effective monitoring and tracking of all operational resolution action points through to completion.

Operations MI Reporting : Complete the collation of Fund operations MI data and prepare monthly and quarterly MI reports, including assisting with automation and efficiency initiatives.

Project Participation : Participate in various ICS Fund operations and group projects related to quality assurance, risk management, operations, and compliance initiative.

REPORTING AND TRACKING :

Complete the analysis, review, documentation, and approval of all QA testing and reporting activities.

Provide MI reporting and updates on all assigned tasks and initiatives.

Produce spotlight updates on all QA testing, as well as assigned tasks and initiatives, for internal communications and presentations.

Present QA updates to staff, key stakeholders, and Directors as required.

Assist with the tracking and monitoring of all root cause operational remedial actions through to completion.

DOCUMENTATION :

Deliver and maintain all QA documents and training materials related to the functions of the QA team.

Stay up to date with new and existing policies and procedures (including group changes) and ensure timely updates to documentation.

Assist with the creation of business cases for efficiency or automation initiatives.

COLLABORATION AND TEAMWORK :

Work closely with jurisdictional teams, including team leads, to perform quality assurance testing and root cause analysis.

Play a critical role in facilitating communication across stakeholders and all seniority levels within the ICS jurisdictional service teams.

ESSENTIAL REQUIREMENTS

High level of accuracy and excellent attention to detail.

Proven track record of applying documentation skills.

Excellent verbal and written communication and organisational skills.

Strong process analytical skills.

Logical and critical thinking.

Collaborative, a genuine team player.

Min 3 years’ experience within the Financial Services industry. (advantageous).

Working understanding of Investment Administration (advantageous).

Strong Microsoft 365 applications skills (Excel, Word, PowerPoint).

Familiarity with Accounting and Investor systems, including Investran, InvestOne, Viewpoint, PureFunds. (Advantageous)

Administrative / Management jobs

Create a job alert for this search

Senior Administrator • Cape Town, ZA

Related jobs

Promoted

Senior Technical and Distribution Co-ordinator

Career CustodiansCamps Bay, South Africa

The Senior Technical and Distribution Co-ordinator.Website Booking engine, third-party sites and all distribution sites, as well as weekly reporting. Responsible for loading rates on channel manager...Show moreLast updated: 30+ days ago

Promoted

Customer Success Operations Manager

Call Centre StaffingTygervalley, South Africa

Lead recruitment efforts to attract top talent for client response and administrative functions.Provide leadership, set clear targets, and create a collaborative, high-performance culture.Equip tea...Show moreLast updated: 30+ days ago

Promoted

Senior Software Developer (Hybrid)

Merand Corbett & AssociatesDurbanville, South Africa

Design and implement scalable backend services using Java and Spring Boot.Optional) Contribute to the frontend stack using React and React native where applicable. Collaborate closely with product o...Show moreLast updated: 30+ days ago

Promoted

Technical Advisor - Cereals and Potatoes

Mayfly Agri (Pty) LtdMalmesbury, South Africa

Minimum requirements for the role : .Must possess AVCASA or BASOS accreditation and be prepared to work towards acquiring both accreditations within a reasonable period of time.Minimum 5 yearsâ pos...Show moreLast updated: 30+ days ago

Promoted

Senior Administrator - Governance, Control and Change

Guardian RecruitingCentury City, South Africa

Promoted

Senior Tax Administrator

Gap ConsultingCape Town, South Africa

Must have a minimum of 5 years experience as a Senior Tax administrator in the Financial Services Industry.BCom : Accounting | BCom : Taxation | Relevant Tertiary Education required.Experience with A...Show moreLast updated: 30+ days ago

Promoted

Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape

Mirna Butler RecruitmentMalmesbury, South Africa

Are you passionate about agriculture and eager to help farmers succeed? Join my client's dynamic team leading the way in. Please note : Applicants must reside in Malmesbury or close to Malmesbury.Res...Show moreLast updated: 18 days ago

Promoted

Senior Business Analyst (CH1160)

CapitalHStellenbosch, South Africa

Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a.This role supports the development and delivery of innovative payment products by translating bus...Show moreLast updated: 16 days ago

Promoted

Group Financial Manager

Joubert and AssociatesDurbanville, South Africa

Kallos Global, a prominent fruit marketing company based in the Western Cape, currently has the above-mentioned vacancy for a detail-oriented individual to take responsibility for the financial man...Show moreLast updated: 30+ days ago

Promoted

Senior Reservations Consultant (Durbanville)

Wild Dreams HospitalityDurbanville, South Africa

Their lodges are handpicked for their uniqueness, remote beauty, and commitment to protecting Africas wild places.A Tour Operating background, to handle complex travel logistics and understand remo...Show moreLast updated: 16 days ago

Promoted

Senior Chef de Partie

Phoenix RecruitmentDurbanville, South Africa

Ensure orders received are prepared and sent out timeously and to menu specifications.Oversee your kitchen section in the absence of the Sous Chef. Assist with preparation of all ingredients for hot...Show moreLast updated: 30+ days ago

Promoted

Senior Administrator

Old Mutual South AfricaCape Town, Western Cape, South Africa

Senior Administrator role at Old Mutual South Africa.Preference will be given for Old Mutual Compass AWD administration systems experience. Provide immediate response to complex administrative requi...Show moreLast updated: 30+ days ago

Promoted

Senior Team Leader / Administrator

LMP RECRUITCape Town, South Africa

Cape Town | R35,000 CTC | Full-time.Are you currently a Team Leader or Supervisor working in a.Call Centre / BPO / Financial Services & Insurance / Telecom / or Energy & Utilities.Our client ...Show moreLast updated: 30+ days ago

Promoted

Procurement Administrator

Mindmatch ConsultingCape Town, South Africa

Summary and purpose of the Job : .Our client is seeking a proactive and responsible Procurement Administrator to process purchase orders and assist with the sourcing of equipment and services from ve...Show moreLast updated: 30+ days ago

Promoted

Senior Business Analyst (CH1161)

CapitalHKuils River, South Africa

Our client, in the Financial Services industry, has an opening for a Senior Business Analyst to join their team.You will be in charge of gathering the company's business requirements within Product...Show moreLast updated: 30+ days ago

Promoted

Engineering Administrator

SA MetalCape Town, South Africa

The Engineering department currently has a vacancy for a motivated, professional and attentive to detail Administrator to join their team. The successful candidate must at all times, conduct him / her...Show moreLast updated: 18 days ago

Promoted

Senior Sales Administrator

Persona StaffStellenbosch, South Africa

Handle all inbound sales queries and orders.Assist customers face-to-face, over the phone, and via email.Verify orders, including customer details and payment information.Capture data into our inte...Show moreLast updated: 2 days ago

Promoted

Sales, Procurement & Operations Administrator

Dante PersonnelPaarden Eiland, South Africa

Sage or Pastel experience is essential.Maintain key account relationships and drive revenue through proactive engagement. Translate market feedback into actionable sales strategies.Monitor exchange ...Show moreLast updated: 30+ days ago