22.5 Swim Manager

Virgin Active South Africa (Pty) LtdGauteng, South Africa

30+ days ago

Job description

Your Purpose

To make exercise irresistible
To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.

Your Duties and Responsibilities

Manage a comprehensive swim program, including group and individual lessons for adults and children.

Develop and enhance the swim program, including holiday activities.

Promote the swim offering through marketing activities.

Handle administrative duties such as revenue and budget management, with regular reporting.

Manage swim instructors and oversee their performance.

People Management

Recruit and select team members aligned with VASA values.

Ensure staff meet training and compliance standards.

Maintain safety and health standards among staff.

Provide leadership, conduct performance reviews, and communicate effectively with the team.

Ensure staff adhere to brand standards and are well-presented.

Ensure staff are water-safe and provide necessary swim lessons to them.

Members

Create and implement engaging lesson programs, ensuring approval before publishing.

Ensure all lessons are conducted as scheduled and meet quality standards.

Monitor attendance and adjust programs to meet member needs.

Address member and instructor concerns promptly.

Maintain a fun, lively atmosphere and participate in club activities.

Stay informed about club facilities and activities to serve as a link between members and departments.

Drive member satisfaction and retention efforts.

Ensure pool safety and equipment maintenance.

Swim Department

Manage and develop the department to meet and exceed targets.

Oversee budget, staffing, and financial targets.

Ensure proper payroll and maximize sales opportunities.

Ongoing Training and Job Requirements

Complete annual training and refresher courses in First Aid / AED.

Maintain a clear criminal record through police clearance checks.

Minimum Requirements

Matric Qualification

Recognized Swim Qualification (e.g., Swim SA)

First aid level 1 and AED Qualification

Police Clearance Certificate

Pro-active HOD training

1-2 years in a similar management role

2-3 years as a swim instructor or coach

Experience in customer-focused environments

Administrative skills and proficiency in Microsoft Office

Financial acumen

Preferred Qualities

Adaptability, curiosity, motivation, and a growth mindset

Independent working ability, trustworthiness, and decision-making skills

Action-oriented, analytical, and problem-solving skills

Experience as a Duty or Service Manager

Knowledge of swim safety and teaching developments

Ability to meet KPIs, sales, and budget targets

Customer Relationship Management experience

Additional Desirable Attributes

Wellness knowledge, decisiveness, agility, and collaboration

High interpersonal skills and people management abilities

Basic childcare knowledge

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Manager • Gauteng, South Africa

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