Associate Support Engineer

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Associate Support Engineer

Apply locations ZA - Remote - South Africa time type Full time posted on Posted 2 Days Ago job requisition id R5485

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

At nCino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the nCino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work environment.

As a Support Engineer at nCino, you’ll play a key role in providing exceptional service to customers using the nCino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.

As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and performing support admin duties. You will deepen your expertise in the nCino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement.

Responsibilities

• Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.).
• Become an expert in the nCino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively.
• Perform ongoing configuration on the nCino KYC Africa system to adjust the application for customer needs.
• Educate customers on new product features and functionalities, enhancing their experience with the system.
• Resolve product-related issues and concerns swiftly and efficiently.
• Proactively identify and address process gaps to improve customer satisfaction.
• Approach all tasks with dedication and a positive, energetic attitude.
• Collaborate across departments to solve customer issues when necessary.

Qualifications

Required :