Specialist Support Engineer

Absa Group LimitedZA

2 days ago

Job description

Job title : Specialist Support Engineer

Job Location : Gauteng,

Deadline : December 31, 2025

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Job Summary

Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

Devops & Support

Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications

Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications

Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs

Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues

Maintain correct and current application documentation and making it available to application users

Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs

Ensure minimal business operations impact due to upgrades and maintenance activities

Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues

Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services

Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades

Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised

Develop and maintain knowledge in application functionality, user workflow, and business processes

Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues

Compile and maintain inventory of applications and related details

Manage and provide support aligned to all SLA’s

Develop the skills required to operate and maintain the technical products & services (applications)

Ensure that a backup system for applications and files associated with business operations is in place

Advise on software installation and upgrades, troubleshoot problems and provide resolutions.

Work with Information Security teams to define and implement access permissions for applications

Develop and maintain expertise in application functionality, user workflow, and business processes.

Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.

Develop and communicate training and documentation for end users.

Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements

Develop and / or assist with the development and / or execution of project plans for application upgrades

Provide input to current and future application requirements to meet the organization's needs

Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements

Maintain awareness of application risks and opportunities for improvement

Identify and recommend application improvement to enhance capability and performance, and minimize costs.

Ensure that application users are aware of the application capabilities for enabling their effective use

Assess vendor proposals for appropriateness and compliance with organization and industry standards.

Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.

Supervise and maintain the organization's repository of applications

Help diagnose problems and resolve incidents / issues related to applications.

Validate the known error database for application-related entries

Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management

Monitor application modification requests and ensure best practices are being utilised

Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.

Maintain metrics of operational performance and evaluate trends

Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.

Enhance IT processes for transitioning completed configurations from development to production.

Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.

Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.

Provide inputs to availability and capacity management process for effective planning.

Skills, Knowledge and Experience Required

Bachelors degree or relevant diploma in IT

3 years proven experience working in the container environment such Kubernetes(Rancher / OpenShift)

Must have an understanding of SQL

Proven experience working within AWS services and best practices for Kubernetes deployments

Must have working experience on either Linux or Windows servers

Education

Bachelor's Degree : Information Technology

End Date : November 14, 2025

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