Group Travel Consultant
The Legends AgencyCape Town, Western Cape, South Africa30+ days ago
Job descriptionCoordinate and manage land-based tour programmes, events, and group travel experiences Support the preparation and administration of travel files, ensuring accuracy and compliance at all times Travel with groups as required, providing on-site support and coordination Collaborate with Reservations and Operations Managers to ensure commercial viability of travel files and alignment with company standards Maintain excellent relationships with suppliers and ensure service level agreements are upheld Assist the finance team by monitoring payments, supporting collections, and flagging potential risks Ensure all confirmed travel services are accurately documented and kept up to date Prepare travel documentation and operating schedules, ensuring timely delivery Stay informed of country-specific travel restrictions and ensure group compliance Proactively contribute ideas to improve guest experience, operations, and customer service Handle complaints professionally and ensure they are resolved in a timely and appropriate manner Remain available for emergency situations and liaise directly with clients and management when necessary Support management with special projects and additional operational duties as assigned A minimum of four to five years of inbound tour consulting experience is essential Comprehensive knowledge of the tourism industry, including destination management, travel industry channels, and current travel trends A strong understanding of South Africa, as well as Southern and East African destinations Experience with crisis management procedures and emergency response protocols Familiarity with financial management, including budgeting and margin monitoring Strong computer skills, including proficiency in Microsoft Excel, Microsoft Teams, Microsoft Word, and travel systems such as Tourplan and WETU (preferred) Excellent time management and administrative skills High level of accuracy and attention to detail Ability to work well under pressure and manage multiple priorities simultaneously Strong communication skills, both verbal and written Negotiation skills and the ability to make sound commercial decisions A proactive, adaptable, and solutions-oriented mindset Ability to think clearly in high-pressure or emergency situations Strong interpersonal skills and the ability to work effectively within a team A passion for service excellence and crafting memorable guest experiences Detail-focused and highly organised Enthusiastic, with a high energy level Flexible and resilient in a fast-paced, evolving environment Comfortable with both routine and high-pressure tasks Creative thinker with a problem-solving attitude Committed to sustainable and meaningful travel
Job Title : Groups Operations Consultant
- Location : Pinelands, Cape Town
- Salary : R40 000 per month
Are you ready to bring extraordinary travel experiences to life?
A leading luxury travel company is seeking a highly organised and service-driven Groups Operations Consultant to join their Cape Town-based team at Bateleur House. This role plays a vital part in the planning and seamless delivery of tailor-made land tours and group experiences across Southern and East Africa.
This is a unique opportunity to work in a fast-paced, high-performance environment where service excellence, attention to detail, and a passion for meaningful travel are non-negotiable. You will be part of a team that goes beyond expectations to create unforgettable journeys that reflect care for people, wildlife, and the planet.
Key Responsibilities :
Requirements and Experience :
Skills and Attributes :
Personal Qualities :
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Travel Consultant • Cape Town, Western Cape, South Africa
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