Airline Call Center Representative - Remote Support (South Africa)

Job Summary

The Elite Job is seeking enthusiastic and service-oriented individuals to join our team as Airline Call Center Representatives – Remote Support , catering to one of the leading global airline clients. This is a full-time, work-from-home position ideal for professionals with a passion for customer service, communication, and aviation. You will be the first point of contact for travelers, handling inquiries related to bookings, flight changes, baggage, cancellations, and more — all from the comfort of your home.

Key Responsibilities

Provide world-class customer service to airline passengers via phone, email, or live chat.

Assist customers with flight bookings, itinerary changes, cancellations, and general travel-related inquiries.

Resolve customer issues with empathy, efficiency, and professionalism.

Follow airline procedures and maintain compliance with industry regulations.

Accurately document customer interactions and transactions.

Meet performance metrics including call handling time, quality assurance, and customer satisfaction.

Collaborate with internal departments to resolve customer complaints and escalate complex cases when necessary.

Stay informed on airline policies, promotions, and systems through regular training.

Required Skills and Qualifications

Matric or equivalent high school diploma required.

Fluent in English (verbal and written) with excellent communication skills.

Strong computer literacy and the ability to navigate multiple systems efficiently.

A quiet, distraction-free home workspace with reliable internet access.

Customer-centric mindset with the ability to stay calm under pressure.

Ability to work independently and manage time effectively.

Professional demeanor with high attention to detail and accuracy.

Experience

Minimum of 1 year in a call center, customer service, or airline support environment preferred.

Experience in the travel, tourism, or hospitality industry will be a strong advantage.

Familiarity with GDS systems (e.g., Amadeus, Sabre) is a plus, but not required.

Working Hours

Full-time position (40 hours per week).

Rotational shifts, including weekends and public holidays.

Flexibility to work in different time zones depending on airline requirements.

Knowledge, Skills and Abilities

In-depth understanding of airline procedures and ticketing systems (training will be provided).

Problem-solving and decision-making skills.

Active listening and conflict resolution skills.

Ability to multi-task and prioritize in a fast-paced environment.

Team player with a positive, can-do attitude.

Benefits

Competitive monthly salary with performance-based incentives.

Fully remote opportunity — work from the comfort of your home.

Paid training and ongoing career development.

Access to travel perks and discounts (subject to airline policies).

Health and wellness support.

Opportunity to work with global airline brands.

Supportive team environment and growth potential within The Elite Job network.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our team to thrive — wherever they are. Join a company that champions remote work, supports your growth, and partners with world-renowned clients. As an Airline Call Center Representative, you will not only be part of a professional and people-first culture, but you will also play a key role in connecting travelers to unforgettable experiences.

How to Apply

Ready to take off with us?

Please submit your updated CV and a brief cover letter to us.

Subject : Application – Airline Call Center Representative – Remote Support (South Africa)

Only shortlisted candidates will be contacted. Applications are reviewed on a rolling basis, so apply early!

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