F&B Duty Manager

F&B Duty Manager

Job Purpose

F&B Duty Manager is responsible for overseeing day‑to‑day operations of the food and beverage outlets during assigned shifts. The role ensures exceptional guest service, supports staff on the floor, and ensures compliance with company standards, health regulations and service protocols.

Duty Manager acts as the point of contact in the absence of restaurant HOD, ensuring smooth operations and swift issue resolution. F&B duty manager is responsible for F&B administrative duties tasked by F&B manager, including managing PM accounts, clearing cash discrepancies and managing comms planner deadlines.

Assist with planning and managing COE events, manage OE par levels vs stock ordering in tandem with outlet managers, hold quarterly counts and report OE variances, update Micros and menus.

Key Performance Objectives

• Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times.
• Own and practice our “Top 12” Service Standards every day in every interpersonal encounter, whether with guests, colleagues or suppliers.
• Ensure you are familiar with and adhere to the Hotel’s code of conduct as set out in the Employee handbook.
• Creatively seek opportunities to surprise and delight guests by actively listening to them and building positive relationships and emotional connections.
• Work together with your manager and team to be effective and productive, accepting constructive feedback and embracing training and development opportunities.
• Be aware of the emergency evacuation, security and fire procedures of the hotel, and be constantly vigilant of health, safety and security aspects; report any risks to the Health & Safety Chairperson and and / or Security Manager .
• Actively seize opportunities to minimise our carbon footprint by reducing wastage without compromising guest service standards .
• Be happy in your work environment, make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service .

Operational Oversight

Guest Service Management

Staff Supervision & Support

Financial & Administrative Duties

Health, Safety & Compliance

Communication & Coordination

Crisis and Incident Management

Equal Employment Opportunity Statement

The Twelve Apostles Hotel and Spa is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa. In line with our Employment Equity objectives, preference will be given to candidates from designated groups as defined by the South African Employment Equity Act. We encourage applications from all individuals who meet the job requirements and share our dedication to exceptional hospitality.

#J-18808-Ljbffr