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Remote Sales Operations Manager (Salesforce Superuser)

Remote Sales Operations Manager (Salesforce Superuser)

CambriLearn Online SchoolWorkFromHome, KwaZulu-Natal, South Africa
2 days ago
Job type
  • Remote
Job description

Remote Sales Operations Manager (Salesforce Superuser)

We are a rapidly growing online schooling business, reinventing education through personalised, tech‑enabled learning. As we scale globally—both online and through physical hybrid centres—we’re building a high‑performance commercial team to drive acquisition and retention of students across multiple markets.

We’re looking for a Sales Operations Manager who will be the engine behind this growth : a systems thinker who thrives in fast‑paced environments, uses data to drive performance, and brings the kind of rigor that transforms good sales teams into great ones.

Key Responsibilities

Salesforce & Tech Stack Management

  • Full access to Salesforce administrative capabilities to configure, customise, and manage all aspects of the platform.
  • Own the configuration, optimisation, and daily management of Salesforce as the central sales platform.
  • Ensure CRM data integrity, implement automation workflows, and support system integrations with marketing and customer success tools.
  • Champion user adoption across the sales team and conduct regular training and support.

Sales Strategy & Execution

  • Design, implement, and continuously improve sales processes for both new enrollments and student retention, ensuring alignment with business objectives.
  • Collaborate with leadership to refine go‑to‑market strategies and support rollouts in new territories.
  • Identify pipeline gaps, forecast risks, and present actionable insights to sales and leadership teams.
  • Data, Reporting & Forecasting

  • Build and maintain real‑time dashboards and reporting tools to track KPIs across new sales and retention funnels.
  • Analyse trends in lead conversion, sales‑rep performance, churn risk, and customer behaviour to drive proactive decision‑making.
  • Provide weekly, monthly, and ad hoc reports to management with strategic recommendations.
  • Process Compliance & Quality Assurance

  • Monitor sales reps’ adherence to defined sales processes and communication protocols.
  • Implement quality assurance checks to ensure communication with prospective and current students reflects our brand values and tone.
  • Support the CEO in identifying performance issues and coaching opportunities.
  • Introduce and embed best‑of‑breed tools, methodologies, and practices into the sales operation.
  • Research and recommend improvements in sales workflows, lead management, and customer journeys.
  • Stay informed on industry trends, especially in EdTech and hybrid / online education models, to maintain our competitive edge.
  • About You

    Must‑Have Skills & Experience

  • 5+ years in Sales Operations, Revenue Operations, or a related role in a scale‑up or fast‑growth environment.
  • Proven experience in managing both acquisition and retention sales processes.
  • Advanced proficiency with Salesforce—including reporting, dashboards, automation, and integrations.
  • Highly analytical with strong Excel / Google Sheets skills and experience in CRM and sales analytics.
  • Strong communicator with an eye for tone and quality in customer‑facing communication.
  • Process‑oriented mindset with attention to detail and commitment to operational excellence.
  • Able to assess and optimise ROI of sales campaigns and retention initiatives.
  • Preferred Qualifications

  • Bachelor’s degree in Business, Sales, Operations, Analytics, or similar.
  • Salesforce Certified Administrator or Advanced Administrator preferred.
  • Experience in online education, EdTech, or subscription‑based services.
  • Familiarity with additional tools such as HubSpot, Intercom, Aircall, or Looker / Tableau.
  • What You’ll Get

  • The opportunity to shape the sales backbone of a mission‑driven, global education company.
  • A fast‑paced, collaborative environment where your work has direct impact.
  • Flexibility, autonomy, and the support to grow with the business.
  • A team that values innovation, execution, and continuous learning.
  • Seniority Level

    Mid‑Senior level

    Employment Type

    Full‑time

    Job Function

    Sales and Business Development

    Industries

    Education and Primary and Secondary Education

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